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Cookie Policy

Effective Date: January 1, 2026 | Last Updated: January 9, 2026

This Cookie Policy explains how Hero-ing (“we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit our website at hero-ing.global.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies allow the website to recognise your device and remember certain information about your visit.

Cookies are widely used to make websites work more efficiently and provide a better user experience.

2. Types of Cookies We Use

2.1 Essential Cookies

Purpose: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Examples:

  • Session cookies that keep you logged in
  • Security cookies that authenticate users and prevent fraud
  • Load balancing cookies that distribute traffic

Duration: Session cookies (deleted when you close your browser) or persistent cookies (stored for a defined period)

Can you disable them? No. These cookies are essential for the website to work. Disabling them would prevent basic website functionality.

2.2 Performance Cookies

Purpose: These cookies collect information about how you use our website, such as which pages you visit and if you experience any errors. This helps us improve website performance.

Examples:

  • Google Analytics cookies that track page views and user behaviour
  • Error tracking cookies that help identify technical issues

Duration: Typically 2 years

Can you disable them? Yes. These cookies don’t directly identify you, but disabling them may limit our ability to improve the website.

2.3 Functionality Cookies

Purpose: These cookies allow the website to remember your preferences and provide enhanced, personalized features.

Examples:

  • Language preference cookies
  • Location cookies
  • Cookies that remember your chat preferences

Duration: Typically 30 days to 2 years

Can you disable them? Yes, but this may affect your experience and personalization features.

2.4 Marketing/Advertising Cookies

Purpose: These cookies track your browsing activity across websites to show you relevant advertisements and measure advertising campaign effectiveness.

Examples:

  • Facebook Pixel
  • LinkedIn Insight Tag
  • Google Ads conversion tracking

Duration: Typically 90 days to 2 years

Can you disable them? Yes. Disabling them won’t affect website functionality but may result in less relevant advertising.

3. Specific Cookies We Use

Cookie Name Type Purpose Duration
_session_id Essential Maintains user session Session
_ga Performance Google Analytics – distinguishes users 2 years
_gid Performance Google Analytics – distinguishes users 24 hours
_fbp Marketing Facebook Pixel – tracks conversions 90 days
li_sugr Marketing LinkedIn Insight Tag 90 days
language_pref Functionality Remembers language preference 1 year

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We use the following third-party services:

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form.

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Analytics Opt-out Browser Add-on

4.2 Social Media Platforms

We use cookies from social media platforms (Facebook, LinkedIn, Instagram) to enable sharing functionality and track advertising performance.

  • Facebook: Privacy Policy
  • LinkedIn: Privacy Policy

4.3 Email Service Providers

We may use cookies from our email service provider to track email opens and link clicks for newsletter performance.

5. How to Manage Cookies

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View cookies stored on your device
  • Delete all or specific cookies
  • Block cookies from specific websites
  • Block all cookies (not recommended as it may affect website functionality)
  • Delete all cookies when you close your browser

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy, Search, and Services > Cookies

5.2 Cookie Consent Tool

When you first visit our website, you’ll see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your cookie preferences by category

You can change your cookie preferences at any time by clicking the “Cookie Settings” link in our website footer.

5.3 Do Not Track

Some browsers have a “Do Not Track” feature that signals to websites that you don’t want your online activity tracked. Currently, there is no industry standard for how to respond to Do Not Track signals, so we do not respond to them at this time.

6. Mobile Devices

Mobile devices also use similar technologies to cookies. You can manage these through your device settings:

  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

7. Impact of Disabling Cookies

If you disable cookies, some parts of our website may not function properly. Specifically, you may experience:

  • Inability to stay logged in
  • Loss of saved preferences
  • Reduced website functionality
  • Need to re-enter information repeatedly

Essential cookies cannot be disabled as they are necessary for the website to function.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of any material changes by:

  • Posting the updated Cookie Policy on this page
  • Updating the “Last Updated” date
  • Displaying a notice on our website

9. Contact Us

If you have questions about our use of cookies, please contact us:

Hero-ing
Email: privacy@heroing.global
Phone: +27 (82) 829-2112 or +27 (71) 087-6568
Address: 47 Hill Road, Emmarentia, Johannesburg, South Africa, 2195

10. Related Policies

For more information about how we handle your personal data, please see our Privacy Policy.

Coaching that sees you clearly. Coaching that helps you see and epitomise the hero in yourself, your team and your organisation.

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